Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@zhizhigroup.com. Please note that returns must be authorized before shipment. Please contact contact@zhizhigroup.com to obtain the return address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@zhizhigroup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return shipping costs
A return processing fee of USD 15 will be deducted from your refund for each approved return. Original shipping charges and return shipping costs are non-refundable. If the return is due to a defective item, a damaged product, or an error on our part, we will cover the applicable return or exchange costs.
Exceptions / non-returnable items
The following items are not eligible for return:
• Final sale items
• Gift cards
• Personalized or customized products
• Items that have been worn, washed or damaged after delivery.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer direct exchanges. We kindly recommend returning the item(s) and placing a new order at your earliest convenience. Please email us at contact@zhizhigroup.com after placing your second order, and we will assist with waiving the handling fee deducted from your original return.
Customs duties and import taxes
Customers are responsible for any customs duties, import taxes, or other charges incurred during the return shipment. If the return is due to a defective item, a damaged product, or an error on our part, we will cover any applicable customs duties or return shipping costs.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@zhizhigroup.com.